The Permanent Supportive Housing Case Manager supports the mission of Housing Connect by working directly with formerly chronically homeless individuals providing intensive case management services in a variety of settings including but not limited to, client homes and agency office space. The Case Manager will also work closely with resident services staff, housing management, and community partners to identify needs and coordinate resources.

DUTIES AND RESPONSIBILITIES

Tenant Support and Advocacy

• Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for adults who have been chronically homeless.
• Work with and support residents in their efforts toward self-sufficiency by defining goals that are clear, measurable and have a time frame.
• Build effective relationships with residents through regular contact in person, by telephone and in writing.
• Complete well organized case files that accurately reflect services provided.
• Complete paperwork, monthly reports and case notes accurately and on a timely basis.
• Attend and actively participate in case staffing and agency meetings, weekly and as requested.
• Follow up on all referrals to ensure that adequate, appropriate services are being provided.
• Assist residents with applying for, obtaining and maintaining benefits.
• Collect program data to track resident progress on a monthly basis.
• Research and have a working knowledge of a Housing First approach, as well as a client driven approach to supportive services.
• Support residents in creating and maintaining a forum in which they can provide feedback for improvement.
• Perform other duties as assigned.

Supportive Services and Community Partnerships

• Proactively develop and promote self-reliance by helping residents access community resources.
• Coordinate supportive services (i.e. mental health, transportation, substance abuse, etc.) with appropriate community agencies.
• Evaluate needs and gaps in services and work to identify solutions.
• Proactively coordinate with property management, voucher staff and other HACSL staff to ensure effective communication and to reduce problems.
• Act as an advocate for clients when appropriate.
• In collaboration with residents, organize, promote and participate in activities within the community that foster community, healthy resident relationships and overall program stability.
• Support co-workers and work as a team to accomplish agency, department and program goals.

Program Tracking and Outcome Measurements

• Complete all paperwork including but not limited to monthly reports, grant appeals and reports, data collection and other paperwork as needed.
• Support program goals and objectives from specific grants or funding requirements. Make sure programs and activities are in compliance and desired results achieved.

MINIMUM REQUIREMENTS:

• Bachelor Degree in education, social work or related field.
• Minimum of two years experience full-time paid related experience.
• Computer literate.
• Possession of valid Driver’s License and good driving record in order to transport residents in agency vehicles, as needed.
• Knowledge of:
  • Issues impacting individuals that have been chronically homeless.
  • Methods and techniques of effective case management and assessment skills.
  • Social service programs and community resources.
• Ability to:
  • Solve complex situations and diffuse explosive situations.
  • Approach problems proactively with a solution focused method.
  • Communicate effectively both verbally and in writing.
  • Establish working relationships with residents, co-workers, and other professionals.
  • Work independently as well as collaboratively.
  • Use personal vehicle, with mileage reimbursement, as needed.