The purpose of the Housing Choice Voucher Specialist is to support the mission of Housing Connect in a wide range of activities related to determining and documenting participant’s continued eligibility, income, rent and contractual relationships with owners in support of the program operations using written administrative policies and procedures and HUD regulations. The position requires full accountability for assigned cases, including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires.

Responsibilities & Duties

Program Activities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Manage an assigned case load of Section 8 participants.
• Conduct annual recertifications within required time frames.
• Complete interim recertifications, as required.
• Process and monitor participant moves to a new dwelling.
• Determine housing assistance payment and tenant rent calculation.
• Educate participants on program requirements and family obligations.
• Resolve concerns between owners, tenants and the Housing Authority.
• Maintain accurate and complete applicant/participant files.
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors.
• Ensure client needs are met by providing interpretation and translation services, when appropriate, with the use of agency approved resources.
• Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements.
• Completes Rent Reasonable comparisons to ensure that units do not exceed comparable unit rents.
• Coordinate with Housing Quality Inspector and Housing Quality Assistant to ensure timely inspections at admission to program, annual re-certification and condition of unit inspections.
• Ensure client needs are met by providing interpretation and translation services, when appropriate, with the use of agency approved resources.
• Perform other duties, as assigned.

Operational Excellence

• Return telephone calls and e-mails within required timeframes.
• Maintain a high level of daily productivity.
• Ability to work with confidential and sensitive information and issues.
• Manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative and flexible.
• Make accurate mathematic calculations.
• Accurately interpret rules and regulations relating to the Section 8 Program; work effectively with people from diverse cultural and ethnic backgrounds; communicate clearly and effectively, orally and in writing; establish and maintain effective working relations with other staff, participants, owners and landlords.
• Continuously provide excellent customer service and support.
• Perform related duties and tasks, as assigned.

Self-Sufficiency

• Support the mission of the Housing Connect by encouraging and supporting the Self-Sufficiency Program available through the agency so clients can gain skills necessary to ensure upward advancement, out of the Section 8 programs. Collaborate with the Self-Sufficiency Case Managers to ensure income changes are completed and forwarded in a timely manner

Partnerships

• Communicate and collaborate with community partners such as the Veterans Administration, State of Utah Division of Child and Family Services, Child Protective Services, State of Utah Department of Community and Economic Development, Community Action Program, The Road Home, Volunteers of America, Salvation Army, and Department of Workforce Services to ensure program compliance in various specialty programs.

MINIMUM REQUIREMENTS:

• High School graduate or equivalent.
• Two years related full-time experience.
• Type 50 wpm.
• 10-Key proficient.
• Detail oriented.
• Ability to work with minimal day-to-day supervision.
• Prompt and dependable.
• Excellent interpersonal skills.
• Ability to communicate well in English language, both oral and written.
• Able to work well under stressful conditions.
• Strong organizational skills.
• Strong computer skills.
• Approach problems pro-actively and be solution focused.
• Valid Driver’s License.

KNOWLEDGE OF:

• Computer programs.
• General office procedures.